menu
FAQ 2

FAQ

GENERAL INFORMATION

What time is check-in and check-out?

Check-in is available from 3:00 PM on the day of arrival, while check-out is required by 12:00 PM on the day of departure.  

What are the reception opening hours?

The reception is open 24 hours a day.  

Which languages are spoken at the reception?

English, French, Spanish and Arabic.  

Where is Hotel Torino located and how can it be reached?

Hotel Torino is located at Borgo Angelo Mazza 7. 

When arriving from the north, follow Strada Garibaldi all the way; after Piazzale della Pace, the hotel is on the left.  

What accessibility features does the property offer?

Access to the ZTL (limited traffic zone) / BUS priority lane on Via Garibaldi is permitted. Registration is mandatory upon arrival and can be completed directly at the reception.  

Are pets allowed?

Yes, dogs weighing up to 5 kg are allowed free of charge.

CHECK-IN / CHECK-OUT

How does check-in work at the property?

Check-in takes place at the reception, either with or without an operator.  

Is early check-in available?

Yes, subject to room availability and prior availability check.  

Is late check-out available?

Yes, subject to room availability and prior availability check. An additional charge applies.  

What are the reception opening hours?

The reception is open 24 hours a day.

PROPERTY & SERVICES

Does the property offer Wi-Fi?

Yes, free Wi-Fi is available throughout the property.  

Is parking available at the property?

Yes, paid parking is available, subject to restrictions and limited availability due to its small size. Please check availability with the reception.  

Is there a shuttle service to/from the property?

No.  

Is there an electric vehicle charging service?

Yes, a paid electric vehicle charging station is available inside the car park.  

Does the property have a lift?

Yes.  

Are children allowed to stay at the property?

Yes.  

Is luggage storage available?

Yes, free luggage storage is available in the lobby.

ROOMS

What amenities are available in the rooms?

Air conditioning, minibar, TV and Wi-Fi.  

Are cots and baby beds available?

Yes, upon request.  

Are accessible rooms available?

Yes, rooms with dedicated accessible bathrooms are available.

BREAKFAST

Is breakfast included?

It depends on the type of booking. Breakfast may be included or excluded.  

What time is breakfast served?

Breakfast is served from 7:00 AM to 10:00 AM.  

Where is breakfast served?

Breakfast is served on the mezzanine floor, between the ground floor and the first floor.  

What type of breakfast is served?

A hot and cold continental breakfast is served. 

Are gluten-free, vegetarian and vegan options available?

Yes.

RESTAURANTS & BARS

Is there a restaurant at the property?

No.  

Are gluten-free, vegetarian and vegan options available?

Yes, these options are available in the breakfast room.  

Is there a bar at the property?

Yes.

ACTIVITIES, EXPERIENCES & EVENTS

Does the property offer concierge services?

No.  

Does the property organise tours and excursions in the surrounding area?

No.  

Is it possible to organise weddings or private events?

No.

MEETING & BUSINESS

Does the property have meeting rooms?

No.  

What services does the property offer for business guests?

Wi-Fi, an in-room desk upon request and a small working area in the lobby.

PAYMENTS & CANCELLATIONS

Is there a tourist tax?

Yes, the tourist tax is €2.50 per person per night, for up to 5 nights.  

Which credit cards are accepted for payment?

All major credit cards are accepted.  

What is the cancellation policy?

The cancellation policy depends on the rate or booking type.

Special offers
Discover all the offers